ORDER FULFILLMENT DATA
When you purchase products through our website, we collect your name and shipping address, as well as phone number and email address. All of these pieces of information are necessary to ship your order. We do not share any of your contact information with anybody other than our third party order fulfillment vendors. We retain your shipping details and order history to enable us to provide you with future customer services like returns and warranty replacements. If you create a moonador.com account we store your account password, which you can reset or change at any time. Your password is only accessible by you and never by Moonador employees or third parties.
CREDIT CARD PROCESSING
We do not retain your credit card information in our system. Your data is only used once to capture the funds necessary to fulfill your order.
GENERAL WEBSITE USAGE
Our website serves a global audience with varying needs. Your IP address tells us where in the world you are located. When you come to moonador.com, we track your IP address to personalize your shopping experience. This includes showing you prices in your local currency, showing you shipping and tax information specific to your country, and helping you find physical retail stores near you with our store locator. This tracking is critical to the functionality of our website and is considered strictly necessary.
DIGITAL ADVERTISING & RETARGETING
You can opt out of digital advertising and retargeting cookies by turning off “Targeting Cookies” in the Cookies Settings.
HOW DO WE PROTECT YOUR INFORMATION?
Moonador takes security seriously and cares about the integrity of your personal information. We use commercially reasonable physical, administrative, and technological methods to transmit and store your data in a secure, encrypted manner. However, Moonad cannot guarantee that unauthorized third parties will never be able to defeat our security measures or use your personal information for improper purposes. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.
DO WE SELL ANY INFORMATION TO OUTSIDE PARTIES?
No, we don’t. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties. This does not include the trusted third parties (listed above) who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
THIRD PARTY LINKS
Occasionally, at our discretion, we may include or offer third party products or services on our website or via our social media channels. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
CHILDREN’S ONLINE PRIVACY ACT COMPLIANCE
We are in compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
This policy was last modified on 14/2/2022.